Course Details

The course will be delivered one afternoon per week over the school year. The course is designed to educate and inform about the social, economic, career and health impacts of food and alcohol, and the importance of the hospitality and tourism sector to the local and national economy.

NQ unit in Skills for Customer Care (SCQF 5) – intended to support customer service skills for Hospitality and Tourism.

The unit is intended for students who wish to develop knowledge and understanding of customer care. The unit is suitable for those wishing to learn how to deliver good customer care and is designed to enable the candidate to recognise the importance of customer care within a work environment. The importance of developing relationships with customers, various different communication techniques and ways of establishing a rapport with customers are considered.

The unit also allows candidates to consider the importance of gathering, recording and acting upon customer feedback.

Course Start Date: August 2013
Course Award:
SCQF Level: 05

Apply

If you are interested in this course please speak to your school Guidance Teacher. For further information you can contact Patricia Murray, College School Liaison Officer on 01292 293481 or at p.murray@ayrcoll.ac.uk.